Frequently Asked Questions
Have a question before purchasing from PS I'm Vegan? It's likely you'll find the answer here.
Yes, we are an Australian owned and run vegan business.
Products with labels with ‘may contain’ is an allergen warning to those who have severe allergic reactions.
This label doesn’t mean that those ingredients have been used in the product. It’s because cross-contamination could occur from a range of products sharing factory equipment or airborne particles in commercial kitchens.
Brands may still add the warning on the package to cover themselves legally even though they haven’t used any non-vegan ingredients.
We do extensive research into the products/brands and test each product ourselves. We want you guys to like, love and enjoy what you buy. If we don’t like it we don't sell it!
Our PS I'm Vegan packaging is made from recycled and mostly biodegradable material that can be recycled when you receive it. We package the orders with the utmost care and intention and you can be sure you are receiving thoughtful packaging when you buy our products.
We accept Paypal and Credit Cards through our secure payment platform.
Yes we do! Please check our delivery page for further information about how long delivery will take or any other delivery-related questions.
At this current time we do not. Our products are perishable and wouldn’t last the journey. We plan to extend our range to some products which are able to post overseas. Please join our mailing list for a notification once this happens.
Delivery is free Australia wide!
Please see our shipping policy for more details.
Ideally, yes. Couriers require a signature on delivery. If no-one is home they will leave a calling card to let you know you can pick it up from the depot, otherwise if it looks safe enough the courier will leave the parcel.
Unfortunately you cannot specify delivery times.
At PS I'm Vegan we take pride in creating a perfect gift hamper. All hampers and products are quality checked prior to shipping and we do everything in our power to ensure that each hamper leaves our hands in perfect condition.
If you do receive a damaged hamper or product(s) please contact us at firstname.lastname@example.org with a photo of the damage so we can raise the issue internally or with our courier service.